Policies

Booking, cancellation & refunds

Sessions are paid in full when you book, through the booking calendar on the Book page. The session fee is shown there when you book, and payment is processed securely by Stripe.

• Cancel 24 hours or more before your session and you'll receive a full refund.
• Cancellations made less than 24 hours before your session are non-refundable.
• Missed sessions (no-shows) are non-refundable.
• You can reschedule using the link in your confirmation email up to 24 hours before your session. A change made less than 24 hours before counts as a late cancellation.

For phone sessions, a session that starts late still ends at its scheduled time. If you are more than fifteen minutes late or can't be reached, the session counts as missed.

Distance sessions, where Hannah's notes are shared by email, don't need you on a call, so the missed-session rule doesn't apply to them. The 24-hour cancellation rule does.

If Hannah needs to cancel, you can choose a full refund or a new time.

Refunds go back to the card you paid with. Your bank may take several business days to show them.

Health & wellness disclaimer

Energy work with Hannah is a complementary practice. It is meant to support you alongside professional medical and mental health care, never in place of it.

Sessions are not medical care, mental health care, or counseling, and they are not a substitute for consulting a licensed healthcare provider. If you have a medical or mental health concern, please see a licensed professional, and don't stop or change any care you are receiving because of a session.

Oracle card and pendulum readings offer perspective for reflection. They are not predictions of the future, and they are not a substitute for your own judgement or for professional advice of any kind.

Everyone's experience is different, and no particular result is promised.

Hannah's background in occupational therapy is separate from Healing by Hannah. Sessions are spiritual and intuitive wellness services, not occupational therapy.

Privacy policy

Healing by Hannah respects your privacy. This policy explains what information is collected when you visit healingbyhannah.com, book or pay for a session, or contact Hannah, and how it is used.

What's collected

• Your name and email address
• Your phone number, if you choose a phone session or share it with Hannah
• Your booking details: the time you booked, the session format, and any notes you add
• Payment details, which are handled by Stripe — Hannah never sees or stores your full card number
• Anything you choose to share by email, phone, text message, Instagram, or during a session
• Feedback you choose to send through Hannah's feedback form, and how you'd like your name shown

Please share only what you're comfortable sharing, and avoid sending detailed health information unless it's needed.

This website has no contact forms, no analytics, and no advertising trackers, and it doesn't set cookies of its own. Like any website, its host keeps standard server logs (such as IP address, browser type, and pages visited) to keep the site running and secure.

How it's used

• To schedule, confirm, reschedule, and cancel sessions
• To take payment and issue refunds
• To contact you about your session, including sending session notes or readings by email
• To answer your questions
• To keep business, tax, and payment records

Hannah doesn't send newsletters or marketing emails, and your information is never sold or rented.

If you share feedback through Hannah's feedback form, your words appear on this website only with your permission and with your name shown as you chose. Hannah may shorten them, but never changes their meaning or adds words, and they are removed whenever you ask.

Services that help run the business

These companies process information on Hannah's behalf, under their own privacy policies:

• Cal.com — the booking calendar and booking emails
• Stripe — payments and refunds
• Google (Gmail, Google Calendar, and Google Forms) — email, scheduling, and feedback
• Instagram — if you message Hannah there

The booking calendar on the Book page is provided by Cal.com and may use its own cookies to work. Information may also be disclosed if the law requires it, or to protect someone's safety.

Confidentiality and security

Hannah keeps what you share in sessions private and takes reasonable care to protect your information. No email, text message, or online service is completely secure, though — including session notes and readings sent by email — so please keep that in mind when deciding what to share electronically.

How long it's kept

Information is kept only as long as it's needed to provide your sessions and to meet tax, accounting, and payment-record requirements.

Your choices

You can contact Hannah at any time to:

• Ask what information she has about you
• Correct anything that's wrong
• Ask for your information to be deleted

Some records, such as payment and tax records, may need to be kept even after a deletion request.

Age

Healing by Hannah doesn't knowingly collect information from anyone under 18.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new effective date.

Terms of use

By using this website or booking a session, you acknowledge that you've read these policies, and by booking, you agree to them.

• Sessions are for adults 18 and older.
• Sessions are not recorded by either you or Hannah without the other's written consent.
• You're responsible for your own health and wellbeing decisions, including whether to seek medical or mental health care.
• The text, photos, and logo on this website belong to Healing by Hannah or are used with permission, and may not be reused without permission.